• General information

1. Minimum Order Amount:
   For cash and walk-in customers there is no minimum amount required for each purchase.  For online, fax and telephone ordering, the minimum amount is SGD$100.00 per each order.
   For International ordering, the minimum order amount is SGD$200.00 per each order.
   International orders are considered as the orders placed and shipped to foreign country address.
    

2. We do not provide print catalogue due to rapid changes of the fashion items. Updating product information are done online weekly.
    

3. The colors shown on the products are an approximation of the original colors, and vary with your monitor and /or graphic card.
    

4. Due to some circumstances beyond our control, all prices product availability, descriptions and colors are subject to change without notice. Customers need to confirm current information at the time of purchase.
    

5. We try to fill your order but cannot guarantee the order quantity. We are not responsible or orders placed before the
    

6. The receipt of an e-mail order confirmation does not constitute the acceptance or an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any
    

7. The payment notice must be received within 2 working days and the payments must be received within 5 working days as of the order placed. Orders will automatically be cancelled if payment is not received within 5 working days.
    

8. All promotions, discounts, special offers, pre-orders, clearance, or package deals are non refundable. Cancellation of orders after goods are shipped out are not acceptable and therefore not refundable. The shipping and handling charges are also not refundable.
    

9. Any special requests such as special delivery request, or any others, needs to be stated in your order form. All orders will be processed under our daily routine schedules and store policies. Any refused packages or item because of lack of such advanced special requests will be charged 25% restocking fee. The shipping and handling charges are not refundable.
    

10. You will receive on order confirmation right after you placed the order on-line. If there are any incorrect information, please contact us immediately at orders@maejae.com   otherwise we are not liable for any wrong information provided.
     

11. If you have any inquiry or revision about your order(s), please e-mail to orders@maejae.com. We are not responsible for any delay of re-forwarding of your order if you failed to do so.
     

12. We are not liable for any delay caused by invalid information, or unmatching billing/shipping information that your issuing bank has on file, or any other insufficient/invalid information that holds your order for further clarification.
     

13. We update the store policies when needed without prior notice. Customers are responsible for reading the store policies before submitting the order(s) every time. If you place the order via fax or phone order, you need to sign on the order form.
     

14. We reserve the right to refuse your return based on our return policy.

We ship the orders within two business days of receipt of your order and payment. We close on Saturday, Sunday and all Holidays. You will receive an E-mail confirming your order. You will receive a tracking information via e-mail as well after your order is shipped.

  Domestic Orders Shipping

1. All domestic orders are shipped via UPS / DHL / Speedpost services within Singapore if not instructed otherwise. UPS/DHL ground service may take 2~5 working days excluding the pick-up day) for delivery depending on your shipping location. We have no control over UPS / DHL or other carriers suggested arrival time. If you feel your packages are not received on time, please call UPS / DHL / Speedpost or the carrier you use.
    
2. Orders placed on Friday, Saturday and Sunday are processed on the first following business day by the sequence of the order received. No delivery will be made on Saturday, Sunday and all Holidays. If you need to receive your package be certain day, please place your order earlier.
    
3. We are not liable for carriers' delays or damage during transportation.

  International Orders Shipping

1. We ship international orders via UPS, Express mail or DHL worldwide express if not instructed otherwise.
    
2. For international orders, they will not be processed until you have agreed on the quoted shipping rate. Please provide us with the entire shipping address for estimating the shipping charge for your order.
    
3. For the international orders, more days are needed for dispatching.
    
4. We have no control over the UPS / DHL / Speedpost service, customs processing, or suggested arrival times. If you find you are not receiving the packages within 10-14 days, please contact us immediately at order@maejae.com.

Domestic customers: For your convenience we accept :

    1.   Cash Payment

    2.   Cashiers Order

    3.   Money Order

    4.   Telegraphic Transfer (T/T)

All Payment must be made to :

  International Customers

  1.   Telegraphic Transfer ( T/T)

        For order information call : Order Department at (65) 67338022.

  2.   Bankdrafts or cashiers cheques

  3.   Western Union Transfer

Goods will be chipped out to you only upon receipt of your payment. For order information please call : Order Department at (65) 67337228 or fax to (65) 67338022 or email to order@maejae.com  

Return Policy

All defects/returns must be reported to us via E-mail or fax. We reserve the right to refuse your return based on our return policy.

Defective : If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's delivery man immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays or damage during transportation.

If the defect is clarified by manufacturing defect after inspection, we will replace or credit your account upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved.

Return: To avoid unnecessary return, be sure to have read and inquired all the product information before submitting your order. We do appreciate your cooperation. Each item needs to be returned in original package. Or the return will not be accepted and the credit will not be issued.

  Requesting Procedures/Requirements

1. All defects/returns must be reported to us via E-mail at info@maejae.com within two business days from the date you received the shipment for a request form before your Defects/Return is approved. We do not accept any defect claim/return request after the two-day period is over or item that has been used or damaged for any reason.
   
    
2. We will fax/email you the request form. Please fill and fax the forms with your signature to us within 2 business days at (65) 6733 8022. If the form is lack of any information, your request will be delayed.
   
    
3. If the return items are damaged by carrier while sending back, we are not responsible for the damages. Please assure you pack the items well. You may also purchase the insurance from the carrier.
   
    
4. If the items claimed defective but clarified in good condition after the receipt of the return, the 25% restocking fee will still be applied. The returned items that are not claimed on the request form will not be accepted. The clearance/sales items are not accepted for return or refund.